Refunds & Returns Policy
At The Nightshaders Adventures, every order is handled with care and intention. This policy explains how refunds and returns are managed in a clear, fair, and respectful way.
📘 Books and Physical Products
Because books are physical items that are carefully prepared and dispatched, the following applies:
Returns
- If your book arrives damaged or faulty, please contact us within 14 days of delivery.
- We may ask for a photograph of the damage to help us understand the issue.
- Where appropriate, we will offer a replacement or a refund.
Change of Mind
- If you change your mind after placing an order, please contact us as soon as possible.
- If the book has not yet been dispatched, we may be able to cancel the order and issue a refund.
- Once an order has been dispatched, we are unable to accept returns for change-of-mind purchases.
📦 Signed or Special Edition Copies
If you have ordered a signed copy or a special edition, please note:
- These items are considered personalised.
- Refunds or returns are only offered if the item is faulty or damaged on arrival.
💻 Digital Products
If you purchase a digital product (such as an eBook or downloadable content):
- Refunds are generally not available once the download has been accessed, unless the file is faulty or inaccessible.
- If you experience any technical issues, please contact us, and we will do our best to resolve them.
💬 How to Request a Refund or Replacement
To request help with an order, please contact us via the Contact page or email us directly at hello@twpublishing.co.uk with:
- Your name
- Order reference (if available)
- A brief description of the issue
We aim to respond within 3–5 working days.
❤️ A Final Note
The Nightshaders Adventures was created with care, compassion, and respect — and the same values guide how orders are handled.
If something hasn’t gone as it should, please reach out. We are always happy to help.